Field Force Automation Custom Software Development UAE for BIO FM
A Laravel web dashboard and offline Android app that replaced a paid SaaS tool for BIO FM UAE.
Case Study · UAE
BIO FM wanted to avoid yearly subscription So I Built their own system
BIO FM UAE is a regular client of onlinetist. Their sales team visits doctors, pharmacies and allied professionals across the UAE every day. To manage this work, they were using a field force automation service from a SaaS company and paying 4,000 AED for it.
The client came to me and asked if I could help them in a custom software development for the system of their own. They wanted to stop paying for a service they did not control and have a system made for how their company works.
I started with a web dashboard for their database. Then I built an Android app for the field team. The two sync automatically, so managers see what the reps are doing as it happens.
On the web dashboard, managers can see today’s visits, doctor coverage, flagged visits and rep activity. They manage clients by state, city and area, draw territories on the map or by area names, approve new clients added by reps, and track every visit with a GPS check. They can also review weekly plans, manage products and sample stock, and import or export data with Excel. Reports are sent by email on a schedule.
In the Android app, reps start a visit at the client’s location, and the app checks their GPS on the spot. They record products discussed, samples given and joint visits with managers. They plan their week, add new clients with a GPS pin, and open product PDFs and images even without signal. The app works offline and sends everything once the phone is back online.
Below, I explain the problems BIO FM had and how the system solved each one.
01
The Problem
BIO FM UAE was paying 4,000 AED to a SaaS company for a field force automation service. They did not own the system and could not shape it around how their company works. Their reps visit doctors, pharmacies and allied professionals across the UAE, and the managers needed to see all of this work clearly. They needed to know where reps went, if the visit was real, which clients were missed, and how much sample stock was left. Reps also needed to keep working in places with weak signal.
02
The Solution
I built a Laravel web dashboard for managers and an Android app for the field team, and set them to sync automatically. Every visit is checked by GPS on the spot. Territories are drawn on the map and assign reps to clients automatically. New clients added by reps go to the manager for approval. Reps build weekly plans in the app, and managers track plan against actual visits. The app saves everything on the phone when offline and sends it once the signal is back. Reports go out by email on a schedule.
BIOFM
UAEBIO FM UAE is a pharmaceutical company with a field sales team in the UAE. Their reps visit doctors and pharmacies in different states, cities and areas every day. They promote products, give out samples and show product details during visits.
The Results
BIO FM now runs field force work on their own system, with managers seeing every visit and reps working with or without signal.
100%
On Time Visit Reports
Reps submit the report right after the visit, so managers see every visit in the dashboard as it happens.
90% Auto
Weekly Visit Plan
The app counts each client’s visits per month and builds the rep’s plan for them. Reps just click submit, with no separate plan setup
100% Auto
Email Reporting
Management gets the weekly plan and visit reports by email automatically, even if they do not log in to the dashboard.