Voltraa AI Sales Agent
An international cosmetics brand losing leads outside UAE business hours to competitors who responded first. We built a custom AI sales agent trained on their catalogue — it handles enquiries 24/7.
Case Study · Dubai, UAE
AI Sales Agent Development for Voltraa — International Cosmetics Brand
Voltraa's customers shopped and asked questions outside UAE business hours, so many left with unanswered product questions and the sales were lost. As a custom AI development company in Dubai, we built a custom AI sales agent trained on Voltraa's full product knowledge base, so it answers from real ingredient and skin compatibility data instead of guessing. It also asks conversational qualification questions about skin type, concerns, and budget to guide each customer to the right product.
When a human is needed, the agent hands over a lead capture with full conversation context, and it handles Arabic enquiries natively with multilingual support. The sales team now closes qualified leads instead of answering basic questions, and our AI chatbot development services in Dubai can do the same for your business.
01
The Problem
Voltraa's customers were enquiring from multiple time zones, but the business could only respond during UAE office hours. Leads coming in at night, on weekends, or from international markets were sitting unanswered for hours — sometimes days. By the time the team followed up, the customer had moved on. There was no automated qualification system, so every chat required a human to assess it from scratch regardless of its commercial value.
02
The Solution
We built a custom conversational AI sales agent trained entirely on Voltraa's product catalogue, ingredient information, skin type guidance, and pricing structure. The agent handles first contact in natural language, qualifies interest, answers detailed product questions, and captures contact information for human follow-up when needed — operating 24/7 without escalation.
Voltraa Cosmetics
Dubai, UAEAn innovative e-commerce brand offering a range of high-quality cosmetic products to a growing international customer base.
The Results
The AI agent handles the majority of first-contact enquiries without human involvement. Response time dropped from hours to seconds, and the sales team now inherits pre-qualified leads with full conversation context already logged.
24/7
Always Available
AI agent handles customer enquiries at any hour across all time zones — no business hours, no queues.
<10s
First Response Time
Average time from customer message to first AI response, down from hours of human wait time.
100%
Context Logged
Every conversation is logged with full transcript, product interest, and qualification status for team review.
Useful Tools
These are some of the essential, industry-standard tools used to test this website for speed, structured data (rich results), and security, ensuring a high-quality final product.
Google PageSpeed Insights
Used to measure Core Web Vitals and verify the chat widget does not degrade page performance or LCP scores.
Google Rich Results Test
Validates product and organisation structured data to ensure correct representation in Google Search results.
GTmetrix
Waterfall analysis used to confirm third-party script loading is deferred and does not block critical rendering.
The AI chatbot is a legend. It's literally making sales for us while we sleep. Onlinetist took the time to truly understand our products and customers, and the result is an AI that feels like a real member of our team. It's the best investment we've made in our website.